CUSTOMER CARE
Our return process is designed to be clear, fair, and easy to follow.
Eligible items may be requested for return within 30 days of confirmed delivery. Items must be unused, clean, unwashed, unmodified, and returned with the original packaging, accessories, manuals, labels, and included parts.
Contact Shravs before sending an item back. Include your order number, the item you wish to return, and the reason for the request. Approved returns receive instructions for the correct return destination. Items sent without approval may not be accepted or properly identified.
For hygiene, safety, and product-integrity reasons, opened consumables, personalized products, used grooming or feeding products, intimate pet-care items, clearance items marked final sale, and products damaged after delivery may be ineligible for return unless they arrived damaged, defective, or incorrect.
Contact us promptly after delivery with your order number and clear photos of the product, packaging, shipping label, and damage or error. Keep all packaging while the issue is reviewed. Depending on the circumstances, we may offer troubleshooting, a replacement, a return, or a refund.
When a return is caused by an incorrect, damaged, or defective item, Shravs will provide the appropriate instructions. For discretionary returns, return-shipping costs may be deducted from the refund unless otherwise stated.
Approved refunds are issued to the original payment method after the returned item is received and inspected. Financial institutions commonly require 5–10 business days to display a completed refund after it is issued.
Contact us immediately to request a cancellation. We will try to stop the order before fulfillment begins, but cancellation cannot be guaranteed once processing is underway.
